FAQs
Where are you located?
Every item is made and shipped from Accra, Ghana.
Every item is made and shipped from Accra, Ghana.
Do you ship internationally?
Yes, we do ship via DHL. If you do not find your country of residence during checkout, contact me.
How do I know my shoe size?
To find your perfect fit, use our detailed size guide that is in EUR sizes. Measure your foot and compare it with our chart to ensure you select the right size.
Do you offer half sizes?
Currently, we offer a range of whole sizes. If you are between sizes, we recommend sizing up for a more comfortable fit.
What materials are your shoes made from?
Our shoes are crafted from high-quality materials, including leather, satin, and other durable fabrics. Each product description provides detailed information about the materials used.
How do I care for my ZiES?
For leather shoes, clean them regularly with a damp cloth, condition them every few months, and use waterproofing spray. For satin shoes, spot clean with a damp cloth and mild soap, avoid water and store in a dust bag or box.
What is your return policy?
We do not offer refunds or returns.
Do you offer exchanges?
Yes, we offer exchanges for items that are defective or damaged by our fault. if you need to exchange and item, please contact us at support@withlovezie.com
What payment methods do you accept?
We accept Visa, MasterCard and Mobile Money for secure and convenient transactions
Is my payment information secure?
Absolutely. Your payment information is processed securely, and we do not store credit card details nor share customer details with any third parties.
How long does it take to get to me if shipped internationally?
All international orders are shipped via DHL. This may take 7-10 business days. Priority shipping is available if you contact me. You'll receive your order faster and you'll be able to track its entire journey.
Do you do custom shoes?
Yes, we offer pre-order opportunities depending on the request. Payment is required at the time of the pre-order, and estimated shipping dates are provided in the product description.
How do I contact customer service?
You can reach our customer service team via email at support@withlovezie.com. We are here to help with any questions or concerns you may have.
Don’t see a question you would like answered? Shoot me an email!
