At With Love Zie, we strive to provide reliable and efficient shipping services for all our customers. Please review our shipping policy below for important information regarding your order.

SHIPPING TIMELINE

• Domestic Shipping (Ghana):

  • We ship within 3-5 business days after your order has been confirmed and payment received
  • Delivery within Accra typically takes 1-2 additional business days
  • Delivery to other regions in Ghana may take 2-4 additional business days

• International Shipping:

  • Standard international shipping typically takes 7-10 business days after your order has been processed
  • Please note that this timeframe does not include customs clearance, which may vary by country

PROCESSING TIME

• Order processing begins once payment is confirmed
• During peak seasons (holidays, special promotions), processing times may be extended
• Pre-order items have separate processing timelines as specified in the product description

SHIPPING CARRIERS

• We partner with reliable shipping carriers to ensure your order arrives safely
• For domestic orders, we primarily use local courier services
• For international orders, we use Fedex and DHL

SHIPPING RATES

• Domestic Shipping (Ghana):

  • Standard shipping within Accra: free
  • Standard shipping to other regions in Ghana: free
    

• International Shipping:

  • International shipping rates are calculated based on destination country, weight, and dimensions
  • Exact shipping costs will be displayed at checkout before payment confirmation

TRACKING INFORMATION

• All orders include tracking information
• Tracking details will be sent to the email address provided during checkout once your order has shipped
• You may also track your order through your account on our website

SHIPPING DELAYS

• While we strive to meet our delivery times, unforeseen circumstances such as weather, customs delays, or logistical issues may cause delays
• During peak seasons and holidays, delivery times may be extended
• We will communicate any significant delays to the email address associated with your order

INTERNATIONAL ORDERS

• The recipient is responsible for all duties, import taxes, and customs fees that may be incurred
• We are not responsible for delays due to customs processing
• Please check your country's import regulations before placing an order

RETURNS POLICY

As stated in our current policy, With Love Zie maintains a strict NO REFUNDS OR EXCHANGES policy. All sales are final.

RATIONALE FOR NO RETURNS POLICY

• Our products are handcrafted and made-to-order
• We maintain strict quality control measures to ensure each item meets our standards before shipping
• To maintain hygiene standards, footwear cannot be returned once worn

EXCEPTIONS

While we generally do not offer refunds or exchanges, we recognize that exceptions may be necessary in the following rare circumstances:

• Damaged Items: If your item arrives damaged due to shipping, please contact us within 24 hours of delivery with photos of the damaged item and packaging
• Incorrect Items: If you receive an item that is different from what you ordered, please contact us within 24 hours of delivery

In these exceptional cases, please contact our customer service team at withlovezie@gmail.com with your order number and details of the issue.

PRE-ORDER POLICIES

With Love Zie offers pre-order opportunities to bring you the latest styles and customized designs.

PRE-ORDER TERMS

• Full payment is required at the time of placing the pre-order
• Estimated shipping dates are provided in the product description
• These dates are estimates and may change due to production timelines
• You will receive updates if there are significant changes to the estimated delivery date

PRE-ORDER CANCELLATION

• You can cancel your pre-order within 24 hours of placing it for a full refund
• After 24 hours, pre-orders cannot be cancelled as production may have already begun
• To cancel a pre-order, please email withlovezie@gmail.com with your order number and cancellation request

PRE-ORDER FULFILLMENT

• Pre-order items will ship separately from in-stock items
• You will receive a shipping confirmation once your pre-order items ship

CONTACT INFORMATION

If you have any questions about our Shipping & Returns Policy, please contact us:

• Email: withlovezie@gmail.com
• Phone: +233 55 809 7442 /  +233 59 895 4285

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By placing an order with With Love Zie, you acknowledge that you have read, understood, and agreed to our Shipping & Returns Policy.