Last Updated: March 9, 2025

OVERVIEW

At With Love Zie, we offer multiple payment options to ensure a smooth, secure shopping experience. This Payment Policy outlines the payment methods we accept, security measures, and related procedures.

PAYMENT METHODS

We accept the following payment methods for all purchases:

• Credit/Debit Cards:

  • Visa
  • MasterCard

• Mobile Money:

  • MTN Mobile Money
  • Vodafone Cash
  • AirtelTigo Money

• Other Payment Methods:

  • [Include any other payment methods if applicable]

CURRENCY

• All prices on our website are listed in Ghanaian Cedis (GHS)
• For international customers, your credit card provider or bank will convert the payment according to their exchange rates

PAYMENT SECURITY

We take the security of your payment information seriously:

• Your payment information is processed securely through industry-standard encryption protocols
• We do not store credit card details on our servers
• Customer details are not shared with any third parties except those necessary to complete the transaction (payment processors)
• Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI DSS)

PAYMENT VERIFICATION

• For your security, we may occasionally require additional verification for certain transactions
• This may include address verification, card verification value (CVV), or contacting you directly to confirm the transaction
• These measures help protect both you and With Love Zie from fraudulent transactions

PAYMENT PROCESSING

• Order Placement: When you place an order, the payment amount will be authorized but not charged until the order is confirmed
• Order Confirmation: Once your order is confirmed, your payment method will be charged for the full amount
• Pre-Orders: For pre-order items, your payment will be processed at the time of ordering, not when the item ships

PAYMENT CONFIRMATION

• Once your payment is successfully processed, you will receive a confirmation email with your order details
• This email will include:
  • Order number
  • Item(s) purchased
  • Amount charged
  • Estimated shipping timeline

PRICING AND TAX INFORMATION

• All prices displayed include applicable Value Added Tax (VAT) unless otherwise stated
• Shipping costs are calculated during checkout and added to the final payment amount
• For international orders, customers are responsible for any customs duties, taxes, or import fees levied by their country

FAILED PAYMENTS

• Your order will not be processed until payment is successfully completed
• Orders with failed payments that are not resolved within 24 hours may be cancelled

SUBSCRIPTIONS AND RECURRING PAYMENTS

• Currently, With Love Zie does not offer subscription-based products or services
• All purchases are one-time transactions

ISSUES WITH PAYMENT

If you experience any issues during the payment process or have questions about a charge:

• Please contact our customer service team at withlovezie@gmail.com
• Include your order number and details about the issue
• Our team will respond within 24-48 business hours

REFUNDS AND PAYMENT REVERSALS

• As stated in our Returns Policy, With Love Zie generally does not offer refunds as all sales are final
• In the rare case of a damaged item or incorrect order fulfillment, any approved refunds will be processed using the same payment method used for the purchase
• Refund processing times vary by payment method:
  • Credit/Debit Cards: 5-10 business days
  • Mobile Money: 1-3 business days
  • Other payment methods: Processing times may vary

CHANGES TO PAYMENT POLICY

• We reserve the right to modify this Payment Policy at any time
• Any changes will be effective immediately upon posting on the Website
• Continued use of our services after changes to this policy constitutes acceptance of the new terms

CONTACT INFORMATION

If you have any questions about our Payment Policy, please contact us:

• Email: withlovezie@gmail.com
• Phone: +233 55 809 7442 /  +233 59 895 4285

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By making a purchase with With Love Zie, you acknowledge that you have read, understood, and agreed to this Payment Policy.